hey welcome to our BETA platform! please help us shape the site by sharing your thoughts here! 👈

Frequently Asked Questions

Here are our most commonly asked questions. If you can't find the answer you're looking for, please get in contact with us here.
Can I trust the brands you list on the site?

We’re confident that you can. Each brand is checked by our team, including looking at their reviews across TrustPilot and social media, before being added to the site to ensure they’re reputable and provide a great level of service. We take you back through to the brand’s website so you can explore it for yourself before you make any bookings. Just to say! We are simply an aggregator site, and do not represent any brand we feature. As such, any activity you undertake with any brand featured on our site is entirely at your own risk, we do not take any responsibility or accept any liability. Please see our T&Cs for more information

How do I make a payment?

Each business or project will have its own preferred method of payment, whether that’s in advance via a website or on return of the item in person. You’ll need to check the T&Cs of each company before you make your booking.

I have a problem with my booking. Who should I get in touch with?

Please get in touch with the business or project you borrowed from to address any issues with your booking. If the concern is with the business itself and their promotion on our site, please do get in contact with us here.

What items feature on your website?

Our primary aim is to make it easier than ever for people to borrow rather than buy, to minimise the impact that individual consumption has on our planet, so you will find everything from tools and water-sports equipment to fashion and technology. For further details, please see our Garage Test.

I want to see pictures rather than illustrations!

We get it! We’ve chosen to try and use as many illustrations as possible rather than images as we’re cautious of the environmental impact our website has on the planet. Using “lighter” illustrations helps to minimise the energy our website demands.

How can I get my business featured on your site?

We’re thrilled you want to join us. Please fill out this form for us to review and we’ll get back to you.

I’d like to update my business / project’s details.

We’d be happy to help! Please get in contact with us with all of the new information you need.

I'd like to nominate a business to be added to your site, but I'm not the business owner!

We're thrilled to hear it. Anyone can nominate a business. Please provide us with further information using this form and we'll look into it straight away. Thank you for helping us grow!

Why the name BOSH?

BOSH has two meanings for us, the first linking back to our humble beginnings. Another name for "Library of Things" or "Share Shop" (which we are hugely in awe of and wanting to build in our community) is a "Borrow Shop". We wanted to set up a national BOrrow SHop and this is how we came to our name. We also loved the idea of making borrowing simple, easy and accessible, as easy as 1, 2, 3 or bish, bash, BOSH. We've been using the name ever since.

What's the difference between hiring, renting, sharing, lending and borrowing?

Chicago Tool Library has a really interesting post about the use of language and how some words in particular (words like rent, customer, buy, shop, for example) are intrinsically tied into capitalist systems of ownership and extraction. Other words (they pick out borrow, lend, library and member - in the context of their work) are more aligned with their values of community, access and equality. We've personally always resonated with the word "borrow" and it's something we'll be moving towards in our communications.